Delivery & Returns
Delivery & Returns
Delivery
- Free delivery on every order to the UK and the EU — fully tracked and insured.
- Every artwork is handmade to order in our London studio.
- Making and dispatch: 2–4 working days.
- UK delivery: 1–2 working days from dispatch by FedEx.
- EU delivery: usually within 7 working days of dispatch.
- Next-day delivery isn't available because every piece is made by hand.
- We email your tracking details as soon as your order ships. During busy periods, please allow an extra working day.
Returns & Exchanges
We offer easy 30-day returns on every order, with no returns or restocking fee. If you're not completely happy with your artwork, we'll make it right.
Email sales@hdlondonart.com within 30 days of delivery with your order number and we'll send you the return details. Items should be sent back in their original condition and packaging, using a tracked service, with return postage covered by you. Once we receive your return, we'll process your refund within 5 working days.
Unsure about size, spacing, orientation or frame before you order? Email us and we'll help.
Damaged or faulty items
If your artwork arrives damaged or you have a quality concern, contact us within 48 hours of delivery with your order number and photos of the artwork and packaging. We'll send a free replacement or a full refund — you won't need to return the damaged piece.
Good to know
- Please keep the original packaging until you're completely happy with your order.
- Colours can vary slightly between screens and the finished artwork.