Delivery & Returns

Shipping & Delivery

  • Free UK delivery on every order — fully tracked & insured.

  • All artworks are handmade to order in our London studio (Harlow).

  • Dispatch: usually within 1–2 working days.

  • Delivery: typically 2–5 working days from dispatch.
    (Next-day delivery isn’t available due to the handcrafted process.)

  • Tracking details are emailed as soon as your order ships.

  • During busy periods, please allow an additional working day.


Returns & Exchanges

As each artwork is handmade to order, we’re unable to accept returns or exchanges for change of mind.

If you’re unsure about size, spacing, orientation or frame type, we strongly recommend getting in touch before purchasing — our team is always happy to help at sales@hdlondonart.com.

Faults, Damage & Quality Concerns

If something isn’t right with your order, you’re fully covered.

  • Please contact sales@hdlondonart.com within 14 days of receiving your artwork
    (For transit damage, we recommend contacting us within 48 hours so we can resolve it quickly.)

  • Include your order number along with clear photos of the artwork and its packaging

  • Where appropriate, we’ll arrange a free replacement or refund

Important Information

  • Please keep all original packaging until any issue is resolved

  • Colours may vary slightly between screens and real life