Delivery & Returns

Shipping & Delivery

  • Free UK delivery on every order — fully tracked & insured.

  • All artworks are handmade to order in our London studio (Harlow).

  • Dispatch: usually within 1–2 working days.

  • Delivery: typically 2–5 working days from dispatch.
    (Next-day delivery isn't available due to the handcrafted process.)

  • Tracking details are emailed as soon as your order ships.

  • During busy periods, please allow an additional working day.


Returns & Exchanges

We offer a 30-day returns guarantee on every order. If you're not completely happy with your artwork, we'll make it right.

To arrange a return or exchange, email sales@hdlondonart.com within 30 days of receiving your order. Items should be returned in their original condition and packaging.

If you're unsure about size, spacing, orientation or frame type before ordering, we're always happy to help — just drop us an email.

Faults, Damage & Quality Concerns

If something isn't right with your order, you're fully covered.

  • Please contact sales@hdlondonart.com within 30 days of receiving your artwork
    (For transit damage, we recommend contacting us within 48 hours so we can resolve it quickly.)

  • Include your order number along with clear photos of the artwork and its packaging

  • Where appropriate, we'll arrange a free replacement or refund

Important Information

  • Please keep all original packaging until you're completely happy with your order

  • Colours may vary slightly between screens and the finished artwork